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BSB30115 Certificate III in Business

Course Overview 

Become an asset to any workplace and gain skills to provide exceptional customer service, work effectively with diversity, write business documents and use a range of computer software.

The Certificate III in Business reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. 

Relevant Job Roles 
  • Customer Service Adviser
  • Data Entry Operator
  • General Clerk
  • Payroll Officer
  • Typist
  • Word Processing Operator 
Entry Requirements 

There are no entry requirements for this qualification. However, it is expected that students will have appropriate language, literacy, numeracy skills to complete the training and assessment requirements. 

Units of Study 

Core Units

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace

Elective Units

  • BSBADM311 Maintain business resources
  • BSBCMM301 Process customer complaints
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBDIV301 Work effectively with diversity
  • BSBINM301 Organise workplace information
  • BSBITU302 Create electronic presentations
  • BSBITU303 Design and produce text documents
  • BSBITU306 Design and produce business documents
  • BSBPRO301 Recommend products and services
  • BSBSUS301 Implement and monitor environmentally sustainable work practices
  • BSBWRT301 Write simple documents

Download PDF factsheet

Face-to-Face Schedule 

Alana Kaye offer two delivery modes:

  • 12 x one day workshops per month scheduled approximately one month apart (plus term break). Students will need to complete homework and work-based activities and should allow up to 3-5 hours per week.

or

  • 10 day intensive program (2 x 5 day blocks). Students will undertake additional reading, homework and work based activities. 

For scheduled course dates please see the calendar or contact Alana Kaye on 1300 25 26 25 or email training@alanakaye.com.au

Recognition of Prior Learning (RPL) 

You can apply for RPL if you have the knowledge and skills gained through work, formal study, volunteering, informal or formal training, social activities or general life experiences. Please contact our office to find out the process to demonstrate your experience and knowledge rather than attending training. 

Investment 
Enrolement Fee |   $300.00
Face-to-Face Delivery | $2750.00
Distance Learning | $2000.00
Recognition of Prior Learning (RPL) |   $950.00
Students are responsible for the purchase of text books/s relevant to this qualification.    

Payment plans available. 

Inclusions:

  • Course learning and assessment material (excluding text book/s) 
  • Coffee and tea
  • Certification upon successful completion. 
Government Funding 

This course is currently subsided by the Northern Territory Department of Business for residents of the Northern Territory. Information on this funding can be accessed at https://nt.gov.au/learning/adult-education-and-training/northern-territory-training-entitlement

All students must pay the enrolment fee $300.00

Interested in this course? 
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