Skip to main content


CHC52015 Diploma of Community Services

Course Overview 

The Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in managing, coordinating and/or delivering person-centred services to individuals, groups and communities. You will develop the skills to work with a wide range of clients including children and young people, families, older people and clients from culturally diverse backgrounds. You will be able to assist them through a range of social and personal issues including family support, homelessness, domestic violence and drug and alcohol issues. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities. 

Relevant Job Roles 
  • Community Care Manager
  • Care Team Leaders
  • Family Services Coordinator
  • Community Development Worker for Social Housing
  • Housing Manager
  • Community Worker
  • Community Services Coordinator
  • Case Coordinator
  • Family Support Worker
  • Welfare Support Worker
  • Youth Worker
  • Disability Team Leader
  • Community Housing Worker
  • Community Work Coordinator
Entry Requirements 

Students are asked to identify if they would like to participate in an LLN assessment as part of the enrolment process in the areas of reading, writing, oral communication and numeracy.  This ensures the course is at an appropriate level for students and educational support is provided.

All students must be willing to participate in mandatory work placement of a minimum of 120 hours and this will require a working with children clearance. 

Units of Study 

Core Units

HLTWHS004 Manage work health and safety

CHCDIV003 Manage and promote diversity

CHCLEG003 Manage legal and ethical compliance

CHCCCS007 Develop and implement service programs

CHCCOM003 Develop workplace communication strategies

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

CHCMGT005 Facilitate workplace debriefing and support processes

CHCPRP003 Reflect on and improve own professional practice

Elective Units

CHCCSM004 Coordinate complex case requirements

CHCCCS004 Assess co-existing needs

CHCAOD004 Assess needs of client with alcohol and other drugs issues

CHCCSM006 Provide case management supervision

CHCCSM007 Undertake case management in a child protection framework

CHCCCS019 Recognise and respond to crisis situations

CHCCSM005 Develop, facilitate and review all aspects of case management

HLTAID003 Provide first aid



Face-to-Face Schedule 

For scheduled course dates please contact

Recognition of Prior Learning (RPL) 

RPL recognises skills, knowledge and experience gained through work, formal study, volunteering, informal or formal training, social activities or general life experiences.  If you can demonstrate that you have already learnt the knowledge, and have the relevant skills, recognition of prior learning may be granted.  Please contact our office for information about the RPL process.


Course Fee |  $6,440.00 (This includes $400.00 non-refundable enrolment fee)


Recognition of Prior Learning (RPL)  | $3,000.00


Students are responsible for the purchase of text book/s relevant to this qualification.  Payment plans are available. Alana Kaye College does not accept any more than $1,400 up front prior to commencement of the course. This includes the $400 non-refundable enrolment fee.  Students can pay the remainder in instalments during course progression.


  • Course learning and assessment material (excluding text book/s)
  • Coffee and Tea
  • Certification upon successful completion



Course Summary 

This qualification is made up of 16 units of competency (subjects).

Units of competency can either be:

  • Core Units - units you must complete as part of the qualification and
  • Elective Units - elective unts are the units that you choose to be most suitable for your learning needs

For our face-to-face workshops, we have chosen the elective units that we know are most beneficial and relevant to the majority of our students. 

Interested in this course? 
Enquire Now