Effective Customer Service
Course Overview
This short course will provide the skills and knowledge required to apply effective customer service skills for the workplace, including dealing with customer enquiries, monitoring customer satisfaction and taking appropriate action to satisfy customer needs. Topics covered inlcude implementing customer service principles and procedures in day-to-day interactions with internal and external customers.
Relevant Job Roles
This short course is applicable to a range of different work environments and conditions.
Entry Requirements
There are no pre-requisites for this short course.
Units of Study
This is a non-accredited short course. Participants will receive a certificate of attendance.
Face-to-Face Schedule
Next one day workshop available at our Darwin campus:
10 June 2020
Investment
Course Fee: $340 per person
Interested in this course?
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